At SixEmotions, we believe in fair billing. That’s why we’ve designed this guide to help you understand billing related details.
Some countries have mandatory local laws regarding your cancellation rights and so, this paragraph doesn't override these laws.
What is included in the price of a service
The price of a transfer includes a direct route, from the airport to the desired destination or from this to the airport. It also includes all tolls, except for low-cost services. For special requests please mention when booking.
How to identify the driver upon arrival at the airport?
The driver will be waiting for you at the airport's landing door, in a specific transfers area, with an identification plate with your name.
Out of shape luggage
As a rule, our vehicles have the capacity to carry one suitcase per passenger. In case of traveling with wheelchairs, golf clubs, surfboards or other special equipment you must inform us before your booking, so we can allocate a suitable vehicle for you.
Flight delays or cancelation
If your flight is delayed or canceled please contact our emergency number 00351 939 182 666 to reschedule your transfer. Additional charges may be applied if the change is significant.
Late for the pick-up or meeting point
Please contact our emergency number 00351 939 182 666 to inform or reschedule. Additional charges may be applied if the delay is significant.
Reward the Driver or Provider’s Employee?
Service fees do not include gratification.
Drunk Person or showing abusive behavior
Our company reserves the right to refuse carriage to persons who appear to be alcoholic, narcotic, abusive conduct, which may jeopardize the integrity of the driver or activity, other passengers, the vehicle or the Provider’s equipments itself.
Smoke inside the vehicles or during activities?
Our company opted for a non-smoking policy within all vehicles and activities. For special needs you must indicate at the time of booking.
If you had a question about payments that wasn't specifically addressed in the Account and Payment Options, please let us know and we'll be happy to help.
The more information you can provide, the faster we'll be able to help.
Last-minute reservations depend on the season, route to be traveled and service Provider’s availability. In case of last-minute reservations, we advise you to contact us. This way we need check whether we can still deliver the Transport, Service or Product.
Change my reservation’s details
The reservation Voucher contain the details of the collection point and order. If the reservation voucher still contain incorrect data, then changes can only be made and implemented by sending them to firstname.lastname@example.org .
The changes must be requested for the actual service and are only valid if the Provider has received them correctly and an official confirmation by the Provider has been done by mail.
If the change in data is accompanied by the necessary additional costs, these costs are fully the liability of the customer. At SixEmotions, initial changes can always be made free of charge. For additional changes within 24 hours from the service, an administration fee of 15 euros can be charged. If the change takes place within 48 hours, a refund is not necessary.
When the contract becomes legally binding, the Customer is requested to inform our Customer Service of possible errors contained therein, not less than 48 hours prior to the corresponding Service. If you have informed us within 48 hours before the associated Service, we can terminate the Contract free of charge.
Cancel a booking
Cancellations are only valid if they have been sent, from Customer’s email account to our Customer Service email@example.com . Cancellations can be made for an entire Reservation or for parts of the Reservation.
For cancellations that take place more than 24 hours before actual collection, a full refund of the Reservation in question applies. For cancellations that take place less than 24 hours before the actual collection, no compensation will be paid on our behalf. After Cancellation you will receive an official cancellation confirmation from our Transport Company via e-mail.
Changes and cancellations by the Partner
In exceptional cases, it may be possible for the Provider Company to apply changes to the Services or to cancel the Service. In this case, the Provider Company always informs the customer of this as soon as possible.
In the event of cancellation of a reservation by the Provider, the full amount will be refunded to the customer.
After reimbursing the amount, the Provider Company will bear no further responsibility or responsibility. SixEmotions will do everything possible to help you further by offering alternatives for the reservation.